Manager Case Management

As the Manager, Case Management, you will be responsible for the development of the case management team, provide leadership, advice, mentoring and education to foster a culture of continuous improvement and excellence in service delivery in our Settlement Case Management Team. This role will also manage a caseload of clients.
You will also develop and implement case management strategies, policies and procedures that align with the organisational goals and regulatory requirements.

• Full time, fixed term until June 2027
• Salary packaging available

Key responsibilities include:

• To be aware of and accountable to the service outcomes and KPIs’ with no lesser than 98% and/or as agreed to within each funded services contract.
• Meet and monitor KPIs and Service Level Standards, taking corrective action when necessary.
• Implement legislative requirements, including mandatory reporting, child safety strategies, and the use of the MARAM Framework. Contribute to the Family Violence Information Sharing Scheme (FVISS) and Child Information Sharing Scheme (CISS), ensuring client confidentiality and privacy.

Qualifications:

• Minimum of Bachelor of Social Work with relevant four years experience in staff management.
• Qualification and/or experience in Domestic & Family Violence.

All appointments to SMRC are subject to the following: 

• Police Check (not older than 6 months) 
• Employee Working with Children Check (not expired) 
• NDIS Worker Screening Check (not expired) 

Download the POSITION DESCRIPTION.

Applications close: Tuesday 11 August at 5.00pm

For more details regarding this position please contact People and Culture on the details below.