Intake and Referral Officer

The Intake and Referral Officer is the point of contact for all potential clients, their families and/or representatives and will provide a responsive efficient service, by reducing client wait times and moving them through the pre-engagement process to service delivery. You will ensure that clients receive the support they require by assessing their needs, coordinating with service providers and maintaining comprehensive records.

• Part Time, 0.6FTE
• Salary packaging available

Key responsibilities include:

• Initial enquiry: Take initial enquiries from prospective clients, agencies or other stakeholders; including SMRC online portal and My Aged Care Portal and provide accurate information regarding SMRC services.
• Screening: Conduct initial screening for potential client enquiry, determine eligibility, suitability, service request and priority according to client individual needs. Seek further information from prospective clients, agencies or other stakeholder where information is identified as missing.
• Deliver quality, accurate and timely client service: In line with the Strengthen Aged Care Quality Standards and the Settlement Integration and Outcomes framework.
• My Aged Care Portal/ SMRC online portal: Receive referrals from My Aged Care (MAC) and SMRC Portal daily.
• Administration tasks, client information packs and referrals.

Qualifications:

• Minimum Certificate IV Community Services.
• Experience in administration within the Community Services Sector.

All appointments to SMRC are subject to the following: 

• Police Check (not older than 6 months) 
• Employee Working with Children Check (not expired) 
• NDIS Worker Screening Check (not expired) 

Download the POSITION DESCRIPTION.

Applications close: Sunday 24 May at 5.00pm

For more details regarding this position please contact People and Culture on the details below.