Applications Specialist – CMS & CRM

SMRC is implementing two new core systems — Nightingale (Client Management System) and HubSpot (Customer Relationship Management system). These platforms will support the organisation’s service delivery, compliance, and client engagement, especially within the context of government-funded programs.

The Application Specialist will design, develop, and deliver training programs for Nightingale and HubSpot to staff members in large group, small group, and one-on-one formats. You will prepare training materials, user guides, and online learning resources, and will provide ongoing support for system-related queries and issues.

This role will also manage routine system maintenance tasks, escalate technical issues to vendors or ICT, and ensure that both systems are kept updated, functional, and aligned with organisational processes.

• Part Time, 25 hours per week, 6 months fixed term with possibility of extending
• Salary packaging available

Key responsibilities include:

• Develop, maintain, and deliver training content in a variety of formats for Nightingale and HubSpot for all SMRC staff.
• Act as the first point of contact for Nightingale and HubSpot queries and provide staff with guidance and assistance on system use.
• Troubleshoot issues and escalate to ICT Manager or vendor as required.
• Monitor system an perform routine system, data quality and maintenance checks
• Maintain a log of support requests and feedback to identify trends, training needs and process improvements.
• Coordinate minor configuration updates in collaboration with ICT Manager and vendors.
• Support integration and data alignment between Nightingale, HubSpot, and other systems.

Qualifications:

• Degree in Information Technology and/or relevant experience in Business, IT and training

All appointments to SMRC are subject to the following: 

• Police Check (not older than 6 months) 
• Employee Working with Children Check (not expired) 
• NDIS Worker Screening Check (not expired) 

Download the POSITION DESCRIPTION.

Applications close: Sunday 31 August at 5.00pm

For more details regarding this position please contact People and Culture on the details below.