The Energy and Water Ombudsman Victoria, in partnership with Southern Migrant & Refugee Centre, would like to invite you to an online Community Agency roundtable.
As a key community stakeholder we would like to invite you to attend with other like-minded organisations. By speaking and working with community stakeholders who support vulnerable Victorian consumers, our aim is to create a consumer narrative that will enhance our services along with consumer outcomes.
The COVID-19 pandemic has emphasised the reliance on the essential services of energy and water. Associated with the restrictions has been increased energy and water bills, at a time when many Victorians have also experienced a decline in their income. We are aware that the combined impact of restricted movement and utility affordability will affect sectors of the Victorian community in a variety of different ways.
Cynthia Gebert, Victoria’s Energy and Water Ombudsman will be in attendance to:
• provide insights into the 2019-2020 financial year which saw an overall drop in cases of 24%.
• provide insights into EWOV COVID-19 case data
• identify opportunities to work more closely with you
We also welcome the opportunity to hear your feedback on the issues and trends you are seeing in the community, as well as to discover how we may align our services based on your needs.
If you have any queries or would like to RSVP to this event please do not hesitate to contact Ruth Harley, Senior Community Outreach and Engagement Officer, directly via Ruth.Harley@ewov.com.au or phone 03 8672 4280.
Date – Thursday 26 November 2020
Location – Via Zoom
We look forward to seeing you on the day.