Please use any of these below resources if you or anyone you know is experiencing hardship or is in need of support regarding the current crisis in Afghanistan.

SMRC provides a wide range of services and supports for refugees and migrants but is currently unable to provide advice or support concerning visas. Please see below for details of agencies who can.

Please DOWNLOAD THIS FILE for more detailed information or see below for more common queries.

If you believe you have lost contact with relatives and loved ones in Afghanistan, please download DOWNLOAD THIS FILE to contact the Australian Red Cross, or contact using the details below.

RFL Service
Phone: 1800 875 199 free call from landlines in Australia, Monday to Friday 9am to 5pm AEST


Persons in Afghanistan can still contact Awaaz Afghanistan which provides a toll-free, countrywide hotline number (410) that affected populations can dial to access information. For more information, see: However, in light of the difficulties currently being experienced, Awaaz have also provided additional contact details, as below.

Individuals seeking assistance inside the country are advised to contact the following organizations, which provide information/assistance to human rights defenders/activists as well as members of the media.

Afghanistan Human Rights Defenders Committee Phone number: +93799438516 Email address:

You can also seek help from the UNHCR Afghanistan through the ‘HELP’ website that is also now live and available here:

The UNHCR Afghanistan protection team welcomes additional questions/concerns, though due to the high volume of queries and the impact of the security situation, responses may be significantly delayed. UNHCR can be reached via the following email address: Please note that UNHCR has limited ability to assist Afghan nationals inside Afghanistan and is unable to provide logistical or financial assistance to individuals seeking to depart the country.


For people from Afghanistan who are in Australia and seeking advice about visa options for themselves:

Free Legal Help

If you need of legal assistance and/or representation and can’t afford to pay for a lawyer, you can call the following telephone advice lines:

ASRC Legal

triage line on 0478 700 605 between 10:30am-12:00pm Monday & Thursday or email with subject line “Afghanistan: Onshore visa help needed”. Please provide your contact phone number and a brief outline of your situation, and ASRC will call you back as soon as possible.

Refugee Legal (formerly RILC)

For free legal assistance, contact the Afghanistan Legal Hotline – Monday to Friday 9.00am to 5.00pm on (03) 9413 0166.

Refugee Legal specialises in free legal advice and representation in relation to refugee and general immigration matters. Refugee Legal provides free legal advice and representation in relation to protection visa applicants and other general immigration matters at primary and merits review stages, as well as in visa cancellation matters.

[Audio] visa information from Springvale Monash Legal Service with Dari Translation

For WLW Migration Visa information, PLEASE CLICK HERE to download our flyer.

For any wellbeing services, or in-language mental health support, please use the following links: