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Program Worker – Family and School Engagement Project

Program Worker – Family and School Engagement Project

PD- Program Worker – RESP Family School Engagement Project

Program Worker – Family and School Engagement Project  

The Southern Migrant and Refugee Centre (SMRC) has a 25year history of delivering social support services for migrants and refugees in the Southern Region of Melbourne. SMRC is governed by an elected Board of Directors and is a registered charitable organisation.

SMRC operates from the HQ in Dandenong and services offices in Narre Warren, Clyde North, Lynbrook and Pakenham. We employ 180 staff including 120 Direct Care workers and another 150 wonderful volunteers to assist with our programs.

The organisation is a specialist in providing settlement and community support services to culturally and linguistically diverse people throughout the lifespan of a person from when they first arrive to Australia. Our workforce teams are divided into Health and Wellbeing, Social Participation, Economic Participation, Diverse Care and Corporate Services to ensure a high impact and client centred service.

Joining SMRC will give you the opportunity to develop your career while using your energy and skills to make a difference in the lives of people living in our community.

We are currently recruiting for a Program Worker- Family and School Engagement Project based at our Dandenong Office on a fixed term contract Part time basis.

Role Purpose

The Refugee Education Support Program (RESP) will operate across 3 schools in the City of Casey: Wilandra Rise, Rangebank and Cranbourne Primary Schools. The schools plan to hold a ‘Multicultural Morning Tea’ on a monthly basis which includes a morning tea and information session or workshop for families of refugee and migrant backgrounds. The aim is to facilitate and improve engagement and communication between the families of refugee and migrant backgrounds and the school.

Key Responsibilities include: –

Program delivery

  • Provide strategic advice and specialist support to selected school staff regarding the engagement of migrant and refugee background families
  • Demonstrate and train school staff how to consult effectively with families and promote the morning tea to families of refugee and migrant backgrounds
  • Encourage and support participatory approaches to work including regular student and family consultation practices
  • Assist staff to gather resources and prepare and present information sessions
  • Actively attend and co-facilitate sessions, promoting stronger relationships between school and families
  • Source and provide relevant resources and information for participating schools.
  • Facilitate the development of links with relevant community agencies and support services
  • Using knowledge of local community services, provide advice about potential topics and assist school to organise a guest speaker
  • Debrief with staff after every session to reflect and to plan future sessions
  • Encourage and support reflective practice for participating schools in this area of work including project monitoring and evaluation processes
  • Develop a resource for schools to use after the completion of RESP (2020 onwards)
  • Attend monitoring meetings every term with school staff and the Centre for Multicultural Youth’s Project Officer
  • Work to enhance communication and collaboration within and across participating schools regarding family engagement practices
  • Coordinate reporting and evaluation activities for participating schools in order to meet RESP project management requirements

People management

  • Provide supervision and support to staff and volunteers, where relevant, in accordance with the SMRC polices and framework
  • Work cohesively as a team, in accordance with SMRC’s and program priorities.

Risk Management

  • Contribute towards identification and management of risks and exposures to ensure compliance with, contract and service agreement where applicable and SMRC policy and management processes
  • Ensure compliance with all legislative and regulatory requirements including the Privacy Act, Equal Employment Opportunity, Child Safety, Sexual Harassment and Occupation Health and Safety.

Community and Agency Relationships

  • Develop and maintain positive relationships with key stakeholders including relevant Government departments, service providers, community leaders and associations.


  • Ensure all reporting and budgeting requirements are adhered to as per funding guidelines

 General duties and responsibilities

  • Respond to hazard identification and incident reporting promptly, and work proactively at ensuring a safe workplace is provided for employees.
  • Any other duties as directed by the Manager – Social Participation, and commensurate with the scope and classification of the position.

The successful candidate should possess Tertiary Qualifications in Youth Work, Community Development or equivalent with relevant demonstrated experience in working with young people.

Key Knowledge Areas

  • Knowledge and understanding of the issues experienced by young people from refugee background
  • Experience in group facilitation
  • Knowledge of working in a not for profit organisation
  • Understanding of working in a multicultural workplace

All appointments to the SMRC are subject to the following checks:

  • Reference checks.
  • Criminal record check.
  • Working with Children Check.
  • Eligibility to work in Australia

Please email your cover letter, CV and addressed Selection criteria to Wendy Fox WendyF@smrc.org.au no later than Friday the 18th January 2019 COB .


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